Frequently Asked Questions (FAQ)
Welcome to the Hot Bods Boutique FAQ page. Below are answers to some of the most common questions about our products, shipping, returns, payments, and orders.
If you cannot find the information you need, please feel free to contact our customer support team.
Shipping
Q. Do you offer Free Shipping?
Yes! We offer Free Standard Shipping on all eligible orders delivered within Australia. There are no hidden shipping fees or minimum purchase requirements unless otherwise stated.
Q. How long will it take to receive my order?
Our standard shipping timeline is:
Order Cut-Off Time:
2:00 PM (AWST) Australian Western Standard Time
Order Processing Time:
1–2 Business Days (Monday–Friday)
Estimate
3–7 Business Days (Monday–Friday)
Estimated Total Delivery Time:
Approximately 4–9 Business Days after your order is placed.
Please note that delivery times are estimates and may vary during peak periods or due to courier delays.
Q. Do you ship internationally?
At this time, we only ship within Australia.
Orders
Q. Can I change or cancel my order?
If your order has not yet been processed or shipped, please contact us as soon as possible.
Once an order has been dispatched, it cannot be cancelled or modified and must follow our Return & Refund Policy.
Q. How do I know if my order was successful?
After your payment has been successfully processed, you will receive an Order Confirmation Email containing your order details.
If you do not receive your confirmation email, please check your Spam or Junk folder or contact our support team.
Q. How can I track my order?
Once your order has been shipped, you will receive a Shipping Confirmation Email with a tracking number.
You can use the tracking number to monitor your shipment through the courier’s tracking system.
Returns & Refunds
Q. What is your return policy?
We offer a 30-Day Return Policy.
To qualify for a return, your item must be:
- Unworn
- And
- Unwashed
- In its original packaging
- With all original tags attached
Please refer to our Return & Refund Policy for complete details.
Q. Do you charge a restocking fee?
No.
We do not charge any restocking fees.
Restocking Fee: $0.00
Q. Who pays for return shipping?
If you receive:
- A damaged product
- A defective product
- An incorrect product
Hot Bods Boutique
If you are returning an item because:
- You changed your mind
- You ordered the wrong size
- You selected the wrong product
You will be responsible for the return shipping costs.
Q. How long does it take to receive my refund?
After we receive and inspect your returned item, approved refunds are generally processed within 7 Business Days.
Depending on your bank or payment provider, additional processing time may apply.
Products
Q. The colour looks different from the website. Why?
We make every effort to display product colours accurately.
However, colours may appear slightly different depending on your device, monitor settings, or screen brightness.
Q. How do I choose the correct size?
Each product page includes sizing information whenever available.
We recommend reviewing the size guide carefully before placing your order.
If you need assistance, our customer support team is happy to help.
Payments
Q. What payment methods do you accept?
We accept secure payment methods available during checkout, including:
- Visa
- Mastercard
- American Express
- Apple Pay
- Google Pay
- Shop Pay
- PayPal (where available)
Q. Is my payment secure?
Yes.
All payments are processed through secure PCI-compliant payment providers using SSL encryption.
Hot Bods Boutique does not store your complete payment card information.
Damaged or Incorrect Items
Q. What should I do if I receive a damaged, defective, or incorrect item?
We’re sorry for the inconvenience.
Please contact us within 7 days of delivery and include:
- Your Order Number
- Clear photographs of the product
- Photos of the packaging (if possible)
After reviewing your request, we will arrange an appropriate solution, including a replacement, exchange, or refund where applicable.
Customer Support
Q. How quickly do you respond?
We aim to respond to all customer enquiries within 24 hours during business days.
Contact Information
If you have any additional questions, we’re here to help.
Shop Name: Hot Bods Boutique
Phone: +61 435 300 016
E-mail: support@hotbodsboutique.shop
Store Location: Shop B32 WATERTOWN BRAND OUTLET, 840 Wellington St, West Perth WA 6005, Australia
Contact Form: CLICK HERE
Store Business Hours:
- Saturday – Tuesday: 10:00 AM – 2:00 PM
- Thursday – Friday: 10:00 AM – 2:00 PM
- Sunday: 11:00 AM – 1:30 PM
- Wednesday: Closed
Response Time: We respond within 24 hours.
