Return & Refund Policy
At Hot Bods Boutique, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help. Please read this Return & Refund Policy carefully before requesting a return.
Return
You may request a return within 30 days from the date your order is delivered.
Unfortunately, returns requested after the 30-day return period may not be accepted.
Eligibility for Returns
To be eligible for a return, your item must meet all of the following conditions:
- Be unworn, unused, and unwashed.
- Be in its original condition and original packaging.
- Have all original tags attached.
- Be free from stains, perfume, odors, makeup marks, pet hair, or any signs of wear.
- Include proof of purchase or your order confirmation.
Items that do not meet these conditions may not qualify for a refund.
Non-Returnable Items
The following items cannot be returned unless they arrive damaged, defective, or you receive the wrong item:
- Gift Cards.
- Personalized or custom-made products.
- Items that have been worn, washed, altered, or damaged after delivery.
How to Start a Return
To request a return:
- Email support@hotbodsboutique.shop with your Order Number and the reason for your return.
- Once your request has been reviewed and approved, we will provide:
- A Return Merchandise Authorization (RMA) Number.
- Return instructions.
- A return
Right By Mail
Return Shipping Costs
If We Made a Mistake
If you receive:
- A defective item.
- A damaged item.
- An incorrect item.
Hot Bods Boutique will cover the return shipping cost at no additional charge.
Change of Mind
If you ordered the wrong size, selected the wrong product, or simply changed your mind, you will be responsible for the return shipping costs.
Restocking Fee
We do not charge any restocking fees.
Restocking Fee: $0.00
Refund Process
Once your returned item has been received and inspected, we will notify you by email regarding the outcome of your return request.
If your refund is approved:
- Your refund will be issued to your original payment method.
- Refunds are generally processed within 7 business days after approval.
- Depending on your bank or payment provider, it may take additional time for the funds to appear in your account.
Exchanges
If you would like to exchange an item for a different size or colour, please contact our customer support team before returning your item.
All exchanges are subject to product availability.
Damaged, Defective, or Incorrect Items
Please inspect your order immediately upon delivery.
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery. Including clear photos of the product and packaging will help us resolve your request as quickly as possible.
Order Cancellation
Orders may be cancelled before they have been processed or dispatched.
Once an order has been shipped, it can no longer be cancelled and must follow the standard return process outlined in this policy.
Consumer Rights
Nothing in this Return & Refund Policy limits or excludes your rights under the Australian Consumer Law (ACL).
If a product has a major fault, is not as described, or fails to meet the consumer guarantees provided under Australian law, you may be entitled to a repair, replacement, or refund in accordance with the Australian Consumer Law.
Contact Information
If you have any questions about returns or refunds, please contact us.
Shop Name: Hot Bods Boutique
Phone: +61 435 300 016
E-mail: support@hotbodsboutique.shop
Store Location: Shop B32 WATERTOWN BRAND OUTLET, 840 Wellington St, West Perth WA 6005, Australia
Contact Form: CLICK HERE
Store Business Hours:
- Saturday – Tuesday: 10:00 AM – 2:00 PM
- Thursday – Friday: 10:00 AM – 2:00 PM
- Sunday: 11:00 AM – 1:30 PM
- Wednesday: Closed
Response Time: We respond within 24 hours.
